FIDEI.PL ONLINE STORE TERMS AND CONDITIONS
Effective date: 20 October 2026
§ 1. Seller and general provisions
1. The online store at https://fidei.pl (the “Store”) is operated by the partners of the Polish civil partnership Wydawnictwo FIDEI s.c. Krystyna Kamińska, Wanda Zagórska, ul. Truskawiecka 5, 02-929 Warsaw, Poland, tax identification number (NIP) 521-34-99-405, REGON 141561999 (jointly, the “Seller”).
2. Contact: wydawnictwo@fidei.pl, +48 22 642 12 45; postal correspondence to the address above. Calls are charged under the caller's provider tariff.
3. These Terms govern distance sales and the electronic services made available through the Store. They are accessible free of charge and can be downloaded, saved and printed before an order is placed.
4. A “Customer” may be a consumer, a business customer or a natural-person entrepreneur who benefits from consumer-like statutory protection under Polish law (a “Protected Entrepreneur”).
5. A “Consumer” is a natural person entering into a transaction with a trader for purposes outside that person's trade, business, craft or profession. The rights of Protected Entrepreneurs apply only to the extent provided by applicable legislation.
6. Contracts may be concluded in Polish or, where the English-language purchasing process is offered, in English. This choice does not remove mandatory consumer protections under otherwise applicable laws.
7. The Store primarily offers printed books and other products shown in its current catalogue. Digital content or digital services, if introduced, will be subject to appropriate additional pre-contractual information and terms; these Terms do not themselves constitute an offer of digital products.
§ 2. Products and prices
1. Product descriptions specify essential characteristics, availability and prices. Store listings generally constitute invitations to place orders rather than binding offers under the Polish Civil Code.
2. Prices in the Polish Store are gross prices inclusive of applicable taxes. Any currency applicable to a foreign-language order and the total payable amount will be disclosed before the Customer becomes bound by a contract.
3. Delivery costs and other known charges are disclosed in the basket before a binding order. Where international shipping requires an individual quotation, the Customer receives the full proposed price by email and is not bound until expressly accepting it.
4. Where a price reduction is announced, the legally required information about the lowest price during the preceding 30 days is provided, subject to statutory exceptions.
5. Customs duties, import taxes and local charges for destinations outside the EU may be payable by the recipient under applicable import laws. Where the amounts cannot reasonably be calculated beforehand, the Customer is informed that such charges may arise.
§ 3. Orders and contract formation
1. Orders can be placed using the Store basket. Where guest checkout is available, creating an account is not mandatory.
2. The Customer selects items and quantities, delivery and payment methods and supplies the details needed to fulfil the order. Before submission, the Customer can review and correct details, items and the total price.
3. Before the final order the Store displays the main product characteristics, total price, delivery charges, selected payment method, estimated delivery time and legally required consumer information.
4. The final button unambiguously indicates a payment obligation, for example “Order with obligation to pay” or “Zamawiam i płacę”.
5. The Seller promptly acknowledges receipt of the order by email. A sales contract is formed when the Seller emails confirmation that the order has been accepted for fulfilment. An automated receipt acknowledgment is not, by itself, acceptance.
6. If email-link verification is used, the Store explains the deadline and effects clearly before checkout and in the verification message; it does not affect rights under an already concluded contract. Any amount collected without a contract being formed is promptly refunded.
7. For individually quoted overseas “payment by email” orders, the initial request is non-binding. The Seller sends a complete email offer identifying the products, currency, total price, shipping cost and estimated period, PayPal payment instructions and possible import charges. The contract is formed only upon the Customer's express acceptance of that offer. The order is shipped after cleared payment.
8. The Seller sends the Consumer confirmation of the contract and the information required by law on a durable medium, normally by email, no later than delivery.
9. If an order cannot be accepted, the Seller promptly informs the Customer and refunds any advance amount where no contract was formed or the contract was validly terminated.
§ 4. Payment
1. Subject to destination and language version, the payment methods offered at checkout include:
1) Przelewy24 (online bank transfers, BLIK and cards) in the Polish Store, provided by PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, Poland, KRS 0000347935;
2) PayPal balance/account or card, where offered by PayPal;
3) advance bank transfer to the Seller's account indicated at checkout or in the payment instructions;
4) cash on delivery where available, subject to a surcharge disclosed in advance;
5) individually quoted foreign orders paid using a PayPal link provided by email.
2. Prepaid goods are dispatched after receipt of full payment unless otherwise agreed. Any payment deadline is stated at checkout or in instructions; on non-payment the Seller may grant an additional period and exercise remedies available under law.
3. No payment-method surcharge charged by the Seller exceeds its cost of using that method. Payment providers may apply their own terms and currency rates; charges known to the Seller are disclosed before purchase.
§ 5. Delivery
1. Deliveries are offered to Poland, EU member states and selected non-EU destinations, depending on carrier availability and legal restrictions. Destinations or individual quotation options are displayed when ordering.
2. Carriers include Poczta Polska (registered and priority mail, Pocztex and international postal services under the operator's prevailing country/zone arrangements) and domestic couriers in Poland.
3. Delivery charges depend on method, destination, weight and/or the number of copies. The final amount known to the Store is disclosed before a binding order; for individual quotations it is included in the offer email.
4. The estimated dispatch and delivery time is displayed before purchase or stated in the individual offer. Unless otherwise agreed, delivery will occur without undue delay and not later than 30 days after contract formation.
5. In the event of delay, the Consumer has the statutory remedies, including where applicable setting an additional delivery period or terminating the contract. The Seller does not disclaim liability for carriers where liability exists under law.
6. The risk of accidental loss or damage passes to the Consumer upon physical possession by the Consumer or a designated third party other than the carrier, except where the Consumer independently commissions a carrier not offered by the Seller.
7. Customers are encouraged to inspect deliveries and report damage, but a carrier damage report is not a condition of statutory complaint rights.
§ 6. Sales documents and Poland's KSeF system
1. Sales documents are issued in accordance with tax law. Invoices are issued where mandatory or where properly requested by the Customer.
2. Business purchasers should provide correct invoicing information, including a Polish tax identification number (NIP) where required, at the legally appropriate stage. Statutory restrictions apply to issuing a later business invoice against a fiscal receipt.
3. Invoices covered by the mandatory Polish National e-Invoicing System (KSeF) are issued and made available through that system, subject to applicable exemptions and transitional arrangements. The Seller provides a visualisation or access information where required by law.
4. Consumer (B2C) invoices do not have to be issued through KSeF. If a B2C invoice is voluntarily issued in KSeF, the Seller makes it accessible to the Consumer by a lawful, agreed method.
5. Cross-border invoicing follows applicable tax rules, without affecting any recipient import obligations.
§ 7. Lack of conformity and complaints
1. For Consumers and Protected Entrepreneurs, statutory liability for lack of conformity of goods is governed by Chapter 5a of the Polish Consumer Rights Act of 30 May 2014. These rights are separate from any voluntary commercial guarantee.
2. Subject to statutory rules and presumptions, the Seller is liable for any lack of conformity existing at delivery and becoming apparent within two years of delivery, unless a longer stated best-before period applies; relevant limitation rules remain applicable.
3. A Consumer may request repair or replacement. The Seller may provide the alternative remedy if the one chosen is impossible or disproportionately costly; if both are impossible or disproportionately costly the Seller may refuse to bring the goods into conformity, as provided by law.
4. Where statutory conditions are met, the Consumer may request a price reduction or terminate the contract, in particular where the lack of conformity is significant or appropriate repair/replacement has not been provided. Termination on this basis is not available for insignificant lack of conformity; significance is presumed under the applicable statute.
5. Complaints can be submitted to wydawnictwo@fidei.pl or the address in § 1(1). Customers are encouraged to provide contact details, order identifier if available, description and remedy requested. A receipt is not compulsory if the purchase can be demonstrated otherwise.
6. The Seller responds to a Consumer's complaint within 14 days of receipt, on paper or another durable medium. Failure to reply has the consequences prescribed by law.
7. Repair or replacement is made within a reasonable time, without significant inconvenience and at the Seller's expense, including postage, carriage, labour and materials. The Consumer makes the goods available and the Seller collects them at its expense.
8. A due price reduction is refunded without undue delay and within 14 days of receipt of the declaration. Following valid termination for lack of conformity, the Consumer returns the goods at the Seller's expense and the Seller refunds the price without undue delay and no later than 14 days after receipt of the goods or evidence of dispatch.
9. Any voluntary commercial guarantee is documented separately with the guarantor's details and does not limit statutory remedies against the Seller.
10. For business customers not benefiting from consumer protection, Polish Civil Code provisions apply unless validly varied by agreement. These Terms do not exclude mandatory Consumer or Protected Entrepreneur rights.
§ 8. Withdrawal from a distance contract
1. A Consumer and, to the extent provided by law, a Protected Entrepreneur can withdraw without giving a reason within 14 days from receipt of the goods by that person or a nominated third party other than the carrier. For separate deliveries the period starts on receipt of the last item/lot/part; for regular delivery it starts on receipt of the first item.
2. To withdraw, send an unequivocal statement before the deadline to wydawnictwo@fidei.pl or Wydawnictwo FIDEI s.c., ul. Truskawiecka 5, 02-929 Warsaw, Poland. The model withdrawal form may be used but is optional.
3. The Store also makes available a clearly identifiable online function marked “Withdraw from contract here” / “Odstąp od umowy tutaj”. It allows entry or confirmation of identity, contract details and an email address for acknowledgment, followed by a “Confirm withdrawal” / “Potwierdź odstąpienie” control. It should remain readily accessible throughout the withdrawal period. The Seller promptly acknowledges the statement on a durable medium, showing its content and submission date and time. Other lawful withdrawal methods remain available.
4. The Seller refunds payments, including the cost of the least expensive standard delivery offered, without undue delay and within 14 days of receipt of the statement. Any additional cost of a more expensive delivery option is excluded. The same means of payment is used unless the Consumer expressly agrees to another method at no cost.
5. The Seller may withhold repayment until receipt of the goods or evidence that they were sent back, whichever is earlier, unless it offered to collect them.
6. Goods must be sent to Wydawnictwo FIDEI s.c., ul. Truskawiecka 5, 02-929 Warsaw, Poland, without undue delay and within 14 days after withdrawal notice. Dispatch before the deadline is sufficient.
7. The Consumer bears the direct return shipping cost if duly informed of this before contract formation, unless the Seller agreed to pay or the law requires otherwise.
8. The Consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, subject to statutory exceptions.
9. The statutory exceptions to withdrawal (Article 38 of the Polish Consumer Rights Act) apply only when genuinely relevant and duly disclosed, for example unsealed sealed audio/video recordings or software, and newspapers, periodicals or magazines other than subscription contracts. Ordinary printed books are generally not excluded.
10. Withdrawal rights do not affect separate remedies for non-conforming goods.
§ 9. Electronic services
1. The Seller provides free electronic access to Store content, basket, checkout, a contact form where available and individual email notifications requested for a particular out-of-stock book.
2. Browsing lasts during site access, the basket and form services during their use, and an availability alert until a notice is sent, the request cancelled or the product withdrawn.
3. Users need an internet-connected device, an up-to-date browser supporting encrypted connections and JavaScript, and an active email address where relevant. Some strictly necessary cookies may be required.
4. Illegal content, security attacks and interference with other users are prohibited. Free services can be terminated by leaving the site or abandoning the form; availability alerts can be cancelled by contacting the Seller.
5. Electronic-service complaints may be submitted to wydawnictwo@fidei.pl and will be addressed within 14 days by email.
6. Availability alerts concern only the requested product and do not automatically constitute marketing subscriptions. Direct marketing is sent only where a valid basis and required consent exist.
7. The Store may use Google reCAPTCHA to prevent automated abuse. Personal data and cookie rules are explained in separate policies; non-essential technologies must comply with applicable consent rules.
8. If user accounts, reviews or user-generated content features are added, applicable terms and legally required procedures will be made available before launch.
§ 10. Privacy and cookies
1. The Seller processes personal data under the GDPR and relevant national law. The Privacy Policy provides details of purposes, lawful bases, retention and data-subject rights.
2. The Cookie Policy describes cookies and similar technologies. Technologies not strictly necessary for the requested service are used only after legally required consent.
3. Email addresses supplied for individual book availability notifications are not automatically used for advertising.
§ 11. ADR and final provisions
1. Consumers can seek assistance from Polish consumer ombudsmen, the Trade Inspection or information at https://polubowne.uokik.gov.pl. Access to specific ADR procedures is governed by their rules and applicable legal obligations.
2. The EU Online Dispute Resolution (ODR) platform has been discontinued and is not presented as an active complaints channel.
3. Matters not covered are governed by applicable Polish law, including the Civil Code, Consumer Rights Act, Electronic Services Act and GDPR. A choice of Polish law does not deprive foreign Consumers of mandatory protection under the law of their habitual residence where applicable under conflict-of-law rules.
4. Terms may be revised for legitimate legal, technical or organisational reasons. Orders concluded earlier remain governed by the terms in force on contract formation; acquired rights remain unaffected.
5. These Terms are made available free of charge in a form enabling them to be downloaded, saved and printed.